Customer Support Specialist (no vaxxination needed) - Taguig

You will be supporting our customer base both directly through conversations and indirectly through creating and maintaining documentation. Here is what a typical day on our team looks like:

Answering customer questions as they come through email, chat, or phone.

Reviewing social media and either answering inquiries or routing them to the appropriate internal team.

Spending time out of the queue to create new ways to excite and engage our customers, for instance: branching documentation, interactive email signatures, or proactive email campaigns.

Creating documentation to help customers resolve their issues.

Assisting with billing issues.

Staying late (or coming in early) to support high-priority customers in different time zones.


My Telegram Messenger is: @Veggieherb